Dashcam Installation - Product Aftersales & Warranty Policy

Dashcam Installation - Product Aftersales & Warranty Policy

We serve our customers to deliver the following advantages for choosing us.

  • We provide after-sales and warranty for all products which we have sold to our customers.
  • We provide a lifetime workmanship warranty for all installations performed by us.
  • Should your dashcam require a detailed diagnosis or repair, we will provide you with a loaner unit so that you have a dashcam in your vehicle to keep you safe at all times.
  • We provide a health check-up of your micro-SD card and will replace it for FREE should the micro-SD card require a replacement*
  • We will serve you coffee or tea while you wait in our customer lounge :)

*VUGERA SV2 Pro comes with an embedded health check-up function

Your issue and concern are our priority.

Upon your re-visit (which can happen), we will inspect, diagnose, and follow the manufacturer's policy and guidelines in delivering the brand's promise.

The product warranty starts on the date of installation indicated on the invoice we have provided to you.

[VUGERA dashcams] 24-month warranty

  • Standard 12-month warranty
  • Extended 12-month warranty (online registration required)
  • 3-year warranty on Vugera SV2 Pro dashcam installed by us

[VIOFO dashcams] 24-month warranty

  • Standard 18-month warranty
  • Extended 6-month warranty
  • 30-month warranty on all VIOFO dashcams installed by us

[AZDOME dashcams] 12-month warranty

  • Standard 12-month warranty

[General Information]

  • We have a contractual arrangement for the installation of dashcam brands that we do not distribute and sell.
  • We partner with the contractor and deliver to the customer the same promise of professional installation, lifetime workmanship warranty, and customer satisfaction in mutual collaboration and partnership with the contractor.
  • Contractual arrangements can be directly paid to us or the contractor whichever way the customer prefers to do so.
  • We may also refer a partner for Mobile Services should the customer request and consent to the contractual arrangement (installation services).

For any questions, contact us via chat or e-mail and we will get back to you as soon as possible.

Thank you.

Team DEA (Dashcam Expert Australia)

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